Customer Service Representative Careers in the Oil, Bioheat®, and HVAC Industry

Are you a people person? Do you have a knack for communication and a flair for creative problem solving? Consider a career in the heating oil, Bioheat®, and HVAC industry as a customer service representative (CSR). CSRs interact with and handle customer responsibilities and provide support to office staff and service managers for internal operations. Learn more about this career opportunity within the heating oil, Bioheat®, and HVAC industry.

Learn More about Heating Oil, Bioheat®, and HVAC Customer Service Representative Careers in Massachusetts

Who Heating Oil/Bioheat® and HVAC CSRs Are

Heating oil/Bioheat® and HVAC CSRs are patient and polite with strong listening and speaking skills since they interact with many different people. A CSR communicates efficiently and effectively as possible, analyzes situations, investigates problems, and determines solutions while creating and maintaining positive relationships.

What Heating Oil/Bioheat® and HVAC CSRs Do

Heating oil/Bioheat® and HVAC CSRs are the faces of the company. They work directly with customers on a variety of projects, listen and respond to customers’ needs and concerns, take orders, determine charges, and oversee delivery and service billing or payments, schedule equipment service appointments, set up new accounts, research answers and solutions as needed; and just about anything else a customer needs! Additionally, CSRs work closely with service managers and are often involved in the delivery dispatch process.

Where Heating Oil/Bioheat® and HVAC CSRs Work

CSRs work in the office of the energy company. Depending on a company’s needs, CSRs interact with customers, in person or by phone, while working alongside other office staff, service technicians, and delivery drivers.

When Heating Oil/Bioheat® and HVAC CSRs Work

Hours vary based on the company’s business hours, however, customer service representatives typically work an 8:00 a.m. to 5:00 p.m. schedule or similar hours.

Why You Should Consider a Career as a  Heating Oil/Bioheat® and HVAC CSR in Massachusetts

Become a heating oil/Bioheat® and HVAC CSR to pursue a fulfilling career that offers the opportunity to work with people, problem solve, and grow within the company. The best part? Every day as a customer service representative is different!